Refund policy

Return & Refund Policy
Effective Date: [Insert Date]

Thank you for shopping with Last Landing LLC. We want you to be satisfied with your purchase, but as a small and growing business, we have implemented the following policy to ensure transparency and fairness for both parties.

By purchasing from us, you agree to the terms outlined below.

1. Return Eligibility

To be eligible for a return:

  • You must contact us within 14 calendar days of receiving your order.

  • The item(s) must be unused, unwashed, and in original condition with tags and packaging intact.

  • Proof of purchase (such as an order number or receipt) is required.

Note: Returns requested after 14 days of delivery will not be accepted.

2. How to Initiate a Return

To start the return process, please email us at [Insert Email Address] with:

  • Your full name and order number

  • The reason for your return

  • Photos of the product, if applicable

Once your return request is approved, we will provide you with return instructions and the return shipping address.

3. Return Shipping

  • Customers are responsible for all return shipping costs.

  • We recommend using a trackable shipping service and purchasing shipping insurance, as we are not responsible for items lost or damaged in transit.

  • Returns must be received by us within 10 business days of approval.

4. Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be issued to the original payment method within 5–10 business days.

  • Original shipping charges are non-refundable.

  • If the item is returned in a condition that is used, damaged, or not in resellable condition, we reserve the right to deny the refund or issue a partial refund.

5. Exchanges

We do not offer direct exchanges at this time. If you wish to exchange a product, please follow the return process above and place a new order for the desired item.

6. Non-Returnable Items

The following items are not eligible for return or refund:

  • Products marked as final sale

  • Customized or special-order items

  • Items returned after the 14-day contact window

7. Damaged or Defective Items

If you received a product that is damaged or defective upon arrival:

  • Contact us at [Insert Email Address] within 3 days of delivery.

  • Include your order number, description of the issue, and clear photos of the product and packaging.

We will evaluate the issue and, if verified, may offer a replacement, partial refund, or full refund at our discretion.

8. Contact Us

For questions about returns or refunds, please reach out to:

Last Landing LLC

lastlandingunlimited@outlook.com